Chatbots are simply computer programs that enable humans to interact with them via a chat interface. These are simple to use when it comes to interaction. Users can ask questions or provide them with commands and it will respond to them or carry out the required operation. Chat apps can be used to operate these Chatbots. There are a number of applications for these Chatbots when it comes to the enterprise use. Here are a few uses of these Chatbots for businesses:
Chatbots as Customer Services Representatives:
Businesses can use these Chatbots who are smart and intelligent when it comes to accomplish tasks that are performed by help desk representatives and provide customers with services like handling mundane and routine tasks and requests using Chatbot responses. It helps businesses to save their costs on hiring and firing workers.
Chatbots Can Simplify Communication Responses:
If there is the slightest change in the back-end database an event will be triggered as a response. This will cause a message to be delivered to an enterprise messaging environment or a workflow environment for a response to approve, deny or differ with the application.
Chatbots Can Help You Manage Your Inventory:
By implementing Chatbots with technologies involving the Internet of Things, people in the warehouse can receive notifications about product availability/out of stock. Also, they can get updates as a shipment arrives at the warehouse for items that were Out Of Stock.
Chatbots Can Help You Stick To Your Schedule:
One potential use of a Chatbot can be able to use AI and call another bot to initiate a message after accessing your calendar and hence you get a mechanism to get alerts when you have a scheduled meeting, appointment etc.
Implementing Chatbots and related technologies will help your business to automate their processes and save costs at a greater scale. In the future, it is said to replace human interventions and take up a few operations in an enterprise. Also, implementing these can ensure smart handling of processes and tasks with efficiency and effectiveness.