Google finally responded to the Pixel 2 users’ complaints of inaccurate colour display and burn-in on the XL model.

Mario Queiroz, Vice President of Product Management claims each handset undergoes uncompromising quality control screening and that the burn-in effect, referred to as “differential aging,” is in line with other handsets with OLED screens. Queiroz says the team has looked into the issue seriously and ascertained the Pixel 2 XL’s differential aging is “in line with other premium smartphones and should not affect the normal, day-to-day user experience.”

As far as the colour representation is concerned, this issue is more related to consumers’ preference. Google opted for a more realistic look rather than the heavy saturation. Queiroz recognizes that some like more saturated looks, and says the team will be adding a new mode to increase saturation “in the next few weeks.”

This option is already included in Pixel 2 devices to boost saturation by 10% to give your display a more bright look. You can enable this by going to Settings > Display > Advanced and toggling “Vivid colors” on.

Queiroz didn’t  address other problems, such as the blue-green tint when viewing from an angle, or the graininess experienced by some users.

Besides upcoming software update, the company also plans to extend the warranty on both Google Pixel 2 and Pixel 2 XL devices. Owners of either the Pixel 2 or Pixel 2 XL will now get a full two-year warranty, worldwide.




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