The Google Pixel 2 and Pixel 2 XL are considered the best from the company yet, but early issues like quality-control and testing problems could seriously affect sales. Despite the display colour and burn-in issues that have made some people advise against buying the phone at least for now, users are also reporting sound issues. According to about 100 people, who purchased the product, on Google’s Pixel product forum, the Pixel 2, and to a lesser degree, Pixel 2 XL are producing clicking and/or high frequency sounds from the call speaker.
Users describe the sound problem as like the second-hand on a defective watch that runs continuously when the phone is unlocked. The high-pitched noise, on the other hand, occurs only during calls. Turning off NFC often stops the clicking issue. The Pixel 2 users are mostly reporting the issue, but a couple of XL users have also reported.
On the forum, Google asks users to contact support to discuss RMA options. “If you are experiencing the issue, you should contact [tech] support to discuss RMA options.” One user reported that Google agreed to send a replacement unit and test it ahead of time to confirm it is free from the issue.
Minor issues on a new phone are normal, but multiple issues don’t show a good sign. All the company is saying is that “Google has been made aware of the issue and is looking into it. We will keep you updated on this.”