After the disappointing report of iFixit, which gave Samsung Galaxy S9 a 4 out of 10 repairability score; Samsung decides to fix the damage! Following the steps of its biggest rival Apple, Samsung has announced to offer same day repair service to its Galaxy phone customers. The services will not only include replacing legitimate parts of Galaxy phones but the duration of the repairing process would be as less as two hours.
All this has been made possible by matching a cord with uBreakiFix which will provide parts of Samsung phones all around the US stores. The service has already begun since yesterday, 15th of March. Having said that, note that the services are up till now only available in the US but Samsung intends to expand it to its other markets right in this year.
Samsung desperate to maintain its image of authenticity, assures the customer of the originality of Samsung’s parts which will be replaced in their phones if needed. Also, it makes sure that all the repairers will be conducted by following Samsung certified processes repaired and the devices will be fixed on the spot. The procedure to get your Galaxy phone fixed is quite simple. You can either call uBreakiFixit’s any service center and schedule an appointment or just go by on your own without informing first.
Michael Lawder, Senior Vice President of Customer Care at Samsung Electronics America has stated that,
“At Samsung, our goal is to provide Samsung Galaxy owners with a customer first care experience that is as innovative as our products. This announcement marks a fundamental shift in our care offerings to consumers and underscores our commitment to provide Samsung customers with support anywhere, anytime our customers need it.”
Following Galaxy phones are included in the program to be serviced.
Galaxy S9 and S9+, Galaxy S8 and S8+, Galaxy S7 and S7 edge, Galaxy S6 and S6+, Galaxy Note 8 and Galaxy Note 5.
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