Uber’s new CEO made his employees understand that they really need to take a step forward in order to make the company’s services good and satisfactory for all of its customers.
The CEO was upset after Uber got banned in London and declared all the allegations like shortcomings practices and bad services as bogus.
“Irrespective of whether we did everything that is being said about us in London today (to be clear, I don’t think we did), it really matters what people think of us,” Khosrowshahi wrote, “especially in a global business like ours, where actions in one part of the world can have serious consequences in another.”
An internal letter to some Uber employees about Uber’s response to losing its license in London pic.twitter.com/2XtXgibCAg
— Eric Newcomer (@EricNewcomer) September 22, 2017
According to the NewYork Times, Uber is deceiving the legal authorities by using an app called “Greyball” which hides its employees from law enforcement in cities/countries where this ride-hailing company is being illegally used.
The Transport for London (TFL) declines to renew Uber’s license by saying the company’s “approach and conduct demonstrate a lack of corporate responsibility in relation to a number of issues which have potential public safety and security implications.”
Khosrowshahi explains, “Going forward, it’s critical that we act with integrity in everything we do, and learn how to be a better partner to every city we operate in.” “That doesn’t mean abandoning our principles — we will vigorously appeal TfL’s decision — but rather building trust through our actions and our behavior. In doing so, we will show that Uber is not just a really great product, but a really great company that is meaningful contributing to society, beyond its business and its bottom line.”
According to Business Insider UK editor-in-chief Jim Edwards points out, Uber has “many, many, many faults.” “From its failure to report sexual assaults by drivers, to its failure to add tipping to the app until just a few weeks ago, and its failure to guarantee drivers at least minimum wage.”
But banning it from London would make it difficult for people to travel across the city who are used to of using Uber’s ride hailing services.