A new story came up that Uber used to track its riders after the trips get finished. The creepy act of keeping an eye on your rider after the trip has ended is just like giving fuel to the fire to a company which is already in ashes.
The company has been suffering from downfall lately but the repetitive criticism has led it to nowhere.
The app allowed it to track riders for up to five minutes after a trip, Uber’s security chief told Reuters.
Joe Sullivan, Uber’s chief security officer, in an interview with Reuters said, “The location-tracking update is unrelated to executive changes.”
“We’ve been building through the turmoil and challenges because we already had our mandate,” she said.
Uber said it needed permission to always gather data to track riders for five minutes after a trip was completed, which the company believed could help in ensuring customers’ physical safety. The option to never track required riders to manually enter pick-up and drop-off addresses.
But the changes were met with swift criticism from some users and privacy advocates who called them a breach of user trust by a company already under fire for how it collects and uses customers’ data. Uber said it never actually began post-trip tracking for iPhone users and suspended it for Android users wrote Business Insider.
The changes in the feature will be available to iPhone users as for now but the company is seeking parity to Android users, Sullivan said.
In the upcoming years, the company will upgrade its privacy, transparency, and security said Sullivan.