Google has been surrounded by a new trouble as a number of Google Pixel 2 XL users have reported a volume flaw that reduces the sound level of audio clips sent through messaging apps such as Google Allo, Instagram, and Telegram among others. Google has admitted the issue and is working on a fix. The latest problem notably emerges days after some Pixel 2 and Pixel users complained about a connectivity flaw with mesh routers.

The users are reporting the voice messaging issue on the Pixel User Community of the Google Product Forums. The users complained that when they send a voice clip recorded on a Pixel 2 XL suffering from the bug, the recipient receives the same clip with a minimal volume. The sound level on the receiving device can’t be increased even by taking up the level to maximum or by using headphones, as spotted by AndroidPolice. “I experienced the unusually low volume for outgoing voice messages in WhatsApp on two Pixel 2 XLs. The same behavior was observed with Google Allo voice messages,” one of the users who described the issue on Google Product Forums said, adding that the issue doesn’t impact the volume in phone calls and is absent from the Pixel 2 and older Pixel models.

Apparently, it seems like the problem with voice messages exists on Pixel 2 XL units running Android 8.0 and Android 8.1. However, we weren’t able to replicate the issue on an Android 8.1-running Pixel 2 XL unit of a team member.

In a response to user reports, the community Manager Orrin Hancock ensures that Google is aware of the issue and is looking into it. “Want to let you all know that we are aware of this [issue], and looking into it. I might be reaching out for bug reports and other info privately,” he responded.

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